All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

22nd September 2022

No incidents reported

21st September 2022

No incidents reported

20th September 2022

No incidents reported

19th September 2022

Web: San Francisco opal8 not responding

Opal8 is not responding at this time. We're looking into it.

  • It appears that the earlier reboot was initiated by the system watchdog after the server became non-responsive under heavy load.

    The server is operating normally at this time.

  • Opal8 is back online. The server rebooted unexpectedly so we're investigating further.

    • 18th September 2022

    No incidents reported

    17th September 2022

    No incidents reported

    16th September 2022

    Dashboard Dashboard disk usage stats incorrect

    There's currently a problem with the display of disk usage statistics in the Opalstack dashboard which will cause customers to see reported usage much higher than their actual usage. We're working on a fix at this time.

  • A fix has been deployed. Dashboard usage charts will return to normal in 8 hours when the old data has rotated out.

    • 15th September 2022

    Web: Frankfurt Opal11 offline for scheduled relocation

    As previously announced, opal11 has been shut down for physical relocation to a new data center facility. The expected downtime is approximately 8 hours.

    We'll update this post when the relocation is complete.

  • The relocation was completed ahead of schedule as of 10:30 UTC.