All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

8th April 2024

Web: San Francisco Nginx offline on opal8

The front-end Nginx proxy on opal8 is currently down and as a result customer sites on opal8 are offline. We're working to restore service at this time.

  • All services on opal8 are back online.

  • Nginx is back online, we're now working to restore Apache for sites that use it.

    • 7th April 2024

    No incidents reported

    6th April 2024

    No incidents reported

    5th April 2024

    No incidents reported

    4th April 2024

    No incidents reported

    3rd April 2024

    Dashboard Control panel delays for US email

    At the present time there is a backlog of mailbox and email address changes for the US email system that are waiting to be processed. We expect this backlog to be clear within the next 2-3 hours.

    There is no delay in mail delivery, this is only affecting changes to email objects made via our customer control panel.

    2nd April 2024

    Email: USA Delays in US incoming mail

    At this time there is a high load condition on one of our US IMAP servers which is a variety of issues for some US mail customers including:

    • Delays in the receipt of incoming mail
    • Slow performance in IMAP mail clients
    • Slow performance in the Opalstack US webmail system

    We're working to mitigate the problem at this time and will update this post when more information is available.

  • All pending incoming US mail has been delivered.

  • The high load condition is resolved and the backlog of pending mail is being delivered.