Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

12th April 2024

No incidents reported

11th April 2024

No incidents reported

10th April 2024

No incidents reported

9th April 2024

No incidents reported

8th April 2024

Web: San Francisco Nginx offline on opal8

The front-end Nginx proxy on opal8 is currently down and as a result customer sites on opal8 are offline. We're working to restore service at this time.

  • All services on opal8 are back online.

  • Nginx is back online, we're now working to restore Apache for sites that use it.

  • 7th April 2024

    No incidents reported

    6th April 2024

    No incidents reported