Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

17th April 2024

Mail forwarding issue (now resolved)

At around 16:15 UTC on 16 April 2024 a configuration update was deployed to our forwarding mail servers. The update inadvertently included some old configuration that we used when we initially rolled out SRS mail forwarding a few months ago. As a result of this error some mail sent to customer forwarding addresses may have been bounced back to the sender.

The configuration has been corrected today 17 April 2024 as of 19:05 UTC and the old configuration has been purged from our management systems to prevent this from occurring again.

16th April 2024

No incidents reported

15th April 2024

No incidents reported

14th April 2024

No incidents reported

13th April 2024

No incidents reported

12th April 2024

No incidents reported

11th April 2024

No incidents reported