Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

27th September 2024

No incidents reported

26th September 2024

No incidents reported

25th September 2024

No incidents reported

24th September 2024

No incidents reported

23rd September 2024

No incidents reported

22nd September 2024

No incidents reported

21st September 2024

Email: Germany DE forwarding main server blocked by Microsoft

One of our DE MX servers, mx2.de.opalstack.com on IP 178.162.221.165, was recently blocked by Microsoft. As a result, mail sent to addresses which forward to Microsoft services like hotmail.com, outlook.com, and their international variants would be bounced back to the original sender with an error message.

We've already resolved this issue with Microsoft but they say that it may take 24-48 hours for the block to be fully lifted.

We'll update this post after we've seen no further blocks in a 24 hour period.