All systems are operational
Maintenance
Scheduled downtime for opal9

On 20 May 2025 from 0700 - 1100 UTC opal9.opalstack.com (Frankfurt DE shared hosting) will be taken offline and relocated to a new rack within the data center.

Customer websites, files, and databases hosted on the server will be unavailable during the relocation.

Customer email accounts will remain online during the relocation. The server IP address will not change.

The maintenance window is 4 hours but the data center team will do everything possible to minimize the downtime within that period.

If you would like to move to a different server prior to the scheduled downtime, please email the Opalstack support team to request a migration.

We apologize for any inconvenience. If you have any questions or concerns regarding the maintenance then please email our support team and someone will get back to you as soon as possible.

Past Incidents

12th August 2021

No incidents reported

11th August 2021

No incidents reported

10th August 2021

No incidents reported

9th August 2021

No incidents reported

8th August 2021

Dashboard Dashboard control loop issue

At this time there is an issue with our control loop which deploys changes from the dashboard to our servers. Dashboard changes will remain pending until the issue is resolved. We'll update this post as soon as possible.

  • The dashboard and API are back online.

    The problem was caused by human error by one of our team while using our admin shell to make a mass update to a single customer's websites during a migration. This kicked off a massive cascade of events which overloaded the control loop.

    This was strictly an admin error - the WebFaction migration tool that many customers are using is safe to use.

    We've rolled back the updates and have cleared the pending updates from the control loop and all systems are operating normally at this time.

    This issue affected Apache/PHP-CGI applications in the dashboard. We believe there should not be any lingering issues but if you notice a problem with any of your Apache/PHP-CGI applications then please try an edit+save cycle on the application and wait a minute for the changes to take effect. If the problem persists then please contact Opalstack Support for further assistance.

  • We've taken the dashboard offline while we work to resolve this.

    • 7th August 2021

    No incidents reported

    6th August 2021

    No incidents reported