Some systems are experiencing issues

Stickied Incidents

12th September 2024

Web: Washington D.C. opal12 blocked by Malwarebytes

At this time opal12.opalstack.com (Washington DC shared hosting) is being blocked by Malwarebytes. The cause was an outbound SSH attack from a compromised customer shell account which caused the server to be listed in a major block list. As a result visitors who use Malwarebytes may see a warning when visiting sites hosted on opal12.

We're working with the block list operator to have the server delisted and expect to have this resolved within the next couple of days.

In the meantime, you may be able to work around the problem by adding your site domain and/or server IP 207.244.121.250 to your Malwarebytes exception list.

Past Incidents

29th March 2024

No incidents reported

28th March 2024

No incidents reported

27th March 2024

No incidents reported

26th March 2024

No incidents reported

25th March 2024

No incidents reported

24th March 2024

Control panel delays for MariaDB items on opal16

We are importing a large MariaDB database for a customer on opal16 at this time. The large import is putting heavy load on MariaDB which may result in a delay when creating/deleting new MariaDB databases/users and when changing MariaDB passwords.

We expect the import to be complete by 0300 UTC on Monday 25 March 2024 but hopefully sooner.

  • There have been no further delays.

  • 23rd March 2024

    No incidents reported